Refund policy

We accept eligible returns within 14 days of the delivery date.

To be eligible for a return, items must be unused, unopened, and in their original condition: with all original tags, packaging, and boxes included.

A 20% restocking fee will be deducted from all approved returns.

FINAL SALE ITEMS

All blind boxes and squishy products are FINAL SALE and are not eligible for returns, exchanges, or refunds. See "Exceptions & Non-Returnable Items" below for more information.

EXCEPTIONS/NON-RETURNABLE ITEMS

We do not accept returns on blind boxes, mystery bags, or any sealed collectibles where the contents remain hidden until purchase and opening.  

We do not accept return on squishy products of any brand.

We do not accept returns on items that have been damaged by customer use. Returned clothing must have all tags, labels, and packaging in tact and be unworn.

Please get in touch if you have questions or concerns about your specific item. 

DAMAGES & ISSUES

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible. We may request photos of the item, packaging, and shipping box to help us resolve the issue.

STARTING A RETURN

Please contact us before sending your return.

We are available via email at anthillshop-help@outlook.com. 

Returns sent without prior approval may not be accepted.

Customers are responsible for all return shipping costs.

REFUNDS

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method, minus the 20% restocking fee. Original shipping charges are non-refundable.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Items that are used, opened, damaged, or missing original tags, packaging, or boxes will not be eligible for a refund.